Frequently Asked Questions
How long until my goods arrive?
Delivery for air averages about 2-weeks. Delivery by ocean is typically 6-8 weeks after receipt of order. Please contact us if your unique or custom order, part, or items may require manufacture, or installation. Custom and port clearances can also add time to the delivery. We will discuss these with you when we prepare a quote and order number.
Who do we ship with?
Priority relationships with global client partners from DHL, FedEx, Toll, TNT, DB Schenker, and a few other speciality freight forwarders allow us to provide priority services, customs clearances, storage at destination ports and more. Please let us know if you have specific requirements.
How do we quote?
We quote 'free into store' providing you with a single quote, in $AUD, inclusive of all shipping, handling, customs and clearances.
Where do you source OEM parts and equipment from?
Our sources are a combination of the OEM and Official Distributors both within Australia and offshore. Since incorporation, we have supplied from over 2000 sources worldwide.
How long have we been trading for?
Incorporated in 1984 in Adelaide, SA, Australia, IMEX moved it's headquarters to Crows Nest in Sydney in 1990 and still occupiees offices in Crows Nest today. In our 35 years of trading IMEX has built a long standing and trusted reputation amongst Australia's oil and gas, petrochemical and gas industry leaders. We have relationships with over 200 manufacturers and suppliers of parts & equipment globally and enjoy support and partnership with all leading freight forwarders and our affiliate offices in the USA and UK.
Downloads and Useful Links
Glossary of Shipping Terms
Shipping and Exporting Codes
NTC Dangerous Goods Code
Download Pdf: NTC Australian Dangerous Goods Code for Road and Rail
Dangerous Goods Class Tables
Download Pdf: Dangerous Goods Class Tables, Victoria Roads