About Us
IMEX is a proud Australian run-and-owned Family Business with over 38 years experience in direct procurement activities. Our focus is on simplifying the procurement process for our customers. We manage all aspects of the supply chain including pre-funding, shipping, customs clearance and point-of-entry delivery requirements.
We are dedicated to keeping our customers up-to-date at every stage of the procurement process, whilst ensuring quality remains at the heart of our service. The success of our service is underpinned by an effective and evolving ISO9001-2015 Quality Management System. Read our Quality Policy here.
What We Do
We provide a one-stop solution for our customers when it comes to sourcing unique or hard to find equipment. We engage directly with local and globally located vendors, and arrange purchase and delivery of MRO spare parts & equipment straight to the final destination, Free-Into-Store. IMEX removes the hassle for our customers having to set up purchasing relationships with multiple vendors.
We act as an extension to your procurement team or warehouse. Think of us as your buying house, a buying agent, or your specialised parts and equipment procurement partner.
We keep warehouses, depots and supply stores fully equipped with spare parts, and facilitate repairs and calibration when required.
We provide finance if required, and handle all freight forwarding logistics including customs clearance, duties and local delivery requirements.
What Our Customers Are Saying
“The benefit to us is IMEX can quickly source products globally from suppliers that do not have distributors in Australia. They also have the ability to deal in foreign currencies.”
— Purchasing Manager, Lytton Refinery, QLD
“Knowing where to locate OEM parts or genuine replacements recommended by the manufacturer, that’s why the team at IMEX is invaluable.”
— Special Industrial Projects Team, Dairy Manufacturer, VIC
Our Commitment
IMEX is committed to upholding the highest level of professionalism towards suppliers, freight forwarders and customers, with a focus on excellent communication through strong teamwork. We work together to build trust and solve important problems. We encourage collaboration, innovation and action with integrity.
We promise to:
Uphold a high standard of communication and ensure our customers are always kept up to date and informed.
Deliver quality-assured MRO parts and equipment to customer specifications in a timely manner.
Source ethically produced items from credible sources
Remain cost-effective and sustainable through choosing to work with innovative overseas and local affiliates and freight forwarders.
IMEX implements meticulous “supplier evaluation & selection” criteria, to ensure we only work with authentic, sustainable and trustworthy vendors. Our approach to this selection process increases the positive benefits we can contribute to customers, reduce our impacts on the environment, and add value throughout our supply chain.
Where cost and performance considerations are equal, IMEX will show a preference for more environmentally friendly products and services and will continue to support efforts to reach carbon neutral by 2050.
For more read our Sustainable Procurement Policy here.
Our History
IMEX began in 1984 when our founding director, Richard Fuller, set up a small office in Adelaide. With an accounting background and experience on the $2 billion Adelaide Santos Liquid project, Richard saw a need to help Australian businesses source quality parts and equipment from the U.S. It didn’t take long for IMEX to become known as a reliable, down-to-earth partner in the petrochemical industry. In fact, many of our very first customers are still with us today, a testament to the trust we’ve built over decades.
In 1992, IMEX made the big move to Sydney, allowing us to reach more customers and branch into new industries including food and metals processing. Soon, Richard’s older brother joined the team, adding his expertise in sales and business development. From there, IMEX continued to grow, proud to be a family-owned business deeply committed to serving Australian industries.
Then, from 2014 to 2018, the next generation joined the team, bringing fresh energy and a keen eye on innovation. This team expanded our reach internationally, helping us support large-scale projects like the PNG LNG Project and bringing IMEX's service to a broader, global market.
Today, the business prides itself on service to the original industries, as well as new opportunities with Defence, Renewables, Medical, and Laboratory. At IMEX, we remain committed to providing high-quality, dependable service while staying true to our roots as a proudly family-run Australian business.