Quality Policy
Our Quality Management System applies to direct procurement & supply services of maintenance, repair and operations (MRO) parts & equipment for the energy, food processing, power & electricity and Defence industries.
Overview
At IMEX, we are committed to providing our customers with access to original equipment manufacturer (OEM) parts and equipment from anywhere in the world, to suit any specification they require. We believe the key to success in this regard is upholding an informative, concise and personalised communication style. We are dedicated to keeping our customers up to date at every stage of the delivery process.
Our Vision
We provide a one-stop solution for our customers when it comes to sourcing unique or hard to find equipment. We engage directly with globally located vendors, and arrange delivery of MRO spare parts & equipment straight to the final destination, Free-Into-Store. IMEX removes the hassle for our customers having to set up purchasing relationships with multiple vendors.
What We Do
The success of our service is underpinned by an effective and evolving management system1. Our system ensures that effective controls are consistently applied to our work processes and provides a record of our quality-related activities. All employees, suppliers and customers are invited to share our commitments.
Our Management System
Maintain and continually improve on our Quality Management System.
Uphold a high standard of communication and ensure our customers are always kept up to date and informed.
Deliver quality-assured MRO parts and equipment to customer specifications in a timely manner.
Source ethically produced items from credible sources.
Remain cost effective and sustainable through choosing to work with innovative overseas and local affiliates and freight forwarders.
Foster a learning culture in our team whereby we always seek opportunities to grow and improve.
Our Commitment
“We endorse this policy, and are committed to continually improving our practices to uphold the highest standard of quality, in accordance with the internationally recognised 1quality standard ISO 9001:2015.”
Endorsement
